Delete your account & data

This page explains how to remove the data that Guildbound: Tales of the Deep (com.mani.guildbound) stores for you online. The game is published by A Byte of Everything (Mads Kristensen), who controls that data.

You may have an online account even if you never signed in. In 0.9.11 and earlier online save starts by itself once you name your guild: the game creates an anonymous account and keeps a copy of your save under it whenever the phone has a connection (from version 0.9.11, until you turn online save off). From version 0.9.12 it starts only if you choose it, and a guild an earlier version backed up by itself is asked once whether to keep that copy or delete it. Linking a Google account is optional and adds that account's email address and name. The privacy policy lists everything that is stored.

Delete it from inside the game

The button is there whenever an online account is signed in on this phone. If it is missing, one of these is true:

• No online account was ever made, for example because the phone was never online after you named your guild. Then nothing of yours is stored online.
• You signed out of your Google account. Your online data is still there. Sign back in with Google (More → Account) and the button returns.
• The game was reinstalled, or its storage cleared, since the account was made. If you had not linked Google, the game can no longer reach that earlier anonymous account, and a button shown now would delete only the new one: email us instead (below).
• You turned online save off with Turn off online save, from version 0.9.11. Your online data is still there. If you had linked Google, sign back in with Google (More → Account) and the button returns. If you had not, the game can no longer reach that anonymous account: email us instead (below).

What gets deleted

• Your online save: party, heroes and the names you gave them, gear and progress.
• Your Arena profile, including your party name, posted defence, rating and record.
• The running tally of your defence's results.
• Every stored Arena match you took part in, on both sides of the fight.
• The account itself, including the link to your Google account if you made one.
• The game on the phone you deleted from: it erases the local progress too, and the game starts over.

This happens immediately and is not recoverable. There is no grace period and no archived copy.

What is not deleted

• Other players' own match history. A player you met in a ranked skirmish, in either direction, keeps the match in their history, which only they can see, with your party name and user ID. It stays there until they have played eight newer ranked matches, or delete their own account.
• Counts with no identifiers. The daily match counts the server keeps for balancing hold no identifiers. The one-way hashed markers behind them are deleted within eight days on their own.
• Server logs. Technical logs of the server functions include your user ID and are deleted by Google Cloud after 30 days under its default setting.
• The game on your other phones. Uninstall it there to remove that copy.
• Your Google account. Guildbound only ever held a link to it, never control of it.

Not the same thing

• Erase all progress (More → Account, or Settings on the title screen) is for starting over on the phone, and it does not delete the account. In 0.9.10 and earlier it can leave the online save as it was. From version 0.9.11, while online save is on and the phone has a connection, Erase all progress also empties the online save, but the account and your Arena profile and records stay. To remove what is stored online, use the button above.
• Turn off online save, from version 0.9.11 (More → Account), keeps the game on the phone and stops the online copy updating. It deletes nothing online. If you linked Google, signing in with Google again reconnects your data and brings the button above back; if you did not, the game can no longer reach that anonymous account, and only an email to us (below) can remove it.
• Sign out (only for a linked Google account) leaves the online data untouched and clears the game from that phone; signing back in restores it.
• Uninstalling removes the copy on the phone only. The online account stays, and if you never linked Google the game cannot reach it again: email us to delete it.

After a deletion the game starts over. In 0.9.11 and earlier naming a new guild starts a new online save for it, and no setting keeps a newly named guild off the online save: in 0.9.10 and earlier there is no setting that turns online save off at all, and from version 0.9.11 Turn off online save stops it only once it has started. From version 0.9.12 a newly named guild stays off the online save unless you tick Back up my progress online.

If you cannot reach the in-game option

If you linked a Google account, email appsbyabyteofeverything@gmail.com from that Google account, with the subject "Guildbound account deletion". We delete the account and its data within 30 days and reply when it is done. Writing from the signed-in account is how we know the request is yours.

If you never linked Google, the account is only a random ID held by the game on your phone, and we cannot find it from an email address. If the game on that phone still holds it (the button is there, and the game has not been reinstalled, had its storage cleared or, from version 0.9.11, had online save turned off since), use the button. If not, email us your guild's party name and roughly when you last played; we will look for it and delete it if we can tell it is yours.

Retention

The online save and the account are kept until you delete them. Stored Arena matches expire seven days after the match and are then deleted automatically, whether or not you delete anything.

Contact

Questions: appsbyabyteofeverything@gmail.com